Helpdesk Skills
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The Counselor’s Helpdesk $8 No Synopsis Available |
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Helpdesk for Writers $41.3 No Synopsis Available |
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The Counselor’s Helpdesk, 1st Edition $84.49 THE COUNSELOR’S HELPDESK is a concise, reliable resource guide designed to provide students, practitioners, educators, and clinical supervisors with a handy resource for frequently needed information. |
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*BUNDLE THE COUNSELOR’S HELPDESK $98.57 No Synopsis Available |
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A Guide to Computer User Support for Help Desk and Support Specialists $94.54 A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are … |
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Introduction to Help Desk Concepts and Skills $31.71 “Introduction to Help Desk Skills and Concepts” is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain sat… |
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A Guide to Customer Service Skills for the Service Desk Professional $50.99 The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and … |
Network Performance Management Key: Steps to Obtain the Right Network Performance Management Key for A Helpdesk
Each one of the IT professionals you are in charge of is capable of working with nearly all company related situations that may arise. However, there are days when it seems like you have a steady stream of help desk tickets flowing through your Inbox. Every employee needs help, and naturally, they need it now. You feel like panicking, but instead you simply open up your helpdesk software and let your network management key do its magic.
Good news awaits for those who find themselves in this situation
*** IT professionals can gain great benefits from help desk tickets software solutions ***
One enormous advantage to utilizing quality helpdesk software is it helps you streamline your daily IT duties. Inventory and track help desk tickets in an organized fashion until one of your IT professionals is able to get to the project with this software solution. Store tickets in the event folder so you can reference them later once you are done. You can also easily create tickets for your help desk when you need them to be generated.
In addition, the right kind of helpdesk software program allows you to monitor everything happening on the network. This means you'll know when a user has forgotten his password and locked himself out of his account, or if someone has installed unauthorized software. This type of solution allows your team the comfort of dealing with the issue they are working directly with while knowing that they network itself remains stable.
With quality help desk tickets software, you can group tickets and assign them to the appropriate sysadmins on your team. Assign due dates while categorizing concerns according to priority levels with helpdesk software solution power.
Remote abilities to access and update requests is certainly another advantage of helpdesk software solutions for your IT department.
Having the ability for remote access you can:
- Assign
- Respond To
- Close
- Open
Even further you can track employee or problem issues by archiving closed tickets creating an historical reference database for your company.
*** What tool would I use for increasing help desk tickets manageability? ***
Spiceworks.com provides a help desk tickets solution for IT pros – for free! Manage, report, alert, assign and more with Spiceworks.com free helpdesk software download!
And should you hit any snags in the process, Spiceworks even provides free support by phone, email, or our online community of more than 1,200,000 other IT pros already using Spiceworks to completely manage and monitor their network management software.
Get Spiceworks' network management key now for your own network monitoring solution!
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Hacker's Challenge $32.95 Find out if you have what it takes to keep the bad guys out of your network. This real-world resource contains 20+ hacking challenges for you to solve. Plus,you'll get in-depth solutions for each,all written by experienced security consultants. "A solve-it-yourself mystery that will draw you in with entertaining,yet realistic scenarios that both challenge and inform you. " —Tim Newsham,security research scientist,@stake,Inc. Malicious hackers are everywhere these days,so how do you keep them out of your networks? This unique volume challenges your forensics and incident response skills with 20 real-world hacks presented by upper-echelon security experts. Important topics are covered,including Denial of Service,wireless technologies,Web attacks,and malicious code. Each challenge includes a detailed explanation of the incident—how the break-in was detected,evidence and possible clues,technical background such as log files and network maps,and a series of questions for you to solve. Then,in Part II,you get a detailed analysis of how the experts solved each incident. Excerpt from "The Insider": The Challenge: Kris,a software company's senior I. T. staffer,got a call from the helpdesk. . . . Users were complaining that the entire contents of their inbox,outbox,and deleted items folders had completely disappeared. . . . The following Monday,Kris found that the entire Exchange database had been deleted. . . . The attacker sent an email from a Yahoo! account taking responsibility for the attacks. . . . The e-mail had been sent from a machine within the victim's network. Kris brought in an external security team who immediately began theirinvestigation. . . In addition to gathering physical security logs,Microsoft Exchange logs,and virtual private network (VPN) logs they interviewed key people inside the company. . . . The Solution: After reviewing the log files included in the challenge,propose your |
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Practical Windows Administration Scripting $45.38 In today's global technology market, it is vital for IT administrators to have scripting skills. However, among many administrators and engineers, there is a lot of anxiety about learning how to script due to a lack of understanding about scripting technologies and how to use them. Practical Windows Administration Scripting alleviates this fear by putting the technologies into perspective and creating practical systems administration and automation examples. The book concentrates on scripting for windows administration and engineering tasks using Microsoft Scripting technologies. Starting with an introduction and primer on the various Windows Scripting technologies (windows Script Host, Windows Script Component, HTML application (HTA), WMI, ADSI, and VBScript), the book explains exactly what an administrator needs to know about scripting and which technology is right for which situation. From there the book moves on to discuss scripts, what types of scripts can be used to make Windows administration easier, and how to use the information from the first part of the book to build scripts customized to your particular needs. The book is written for experienced Windows systems administrators, engineers, and helpdesk technicians interested in using Windows Script technologies to automate and manage a Windows environment. If you are a Windows systems administrator or engineer who is well versed with Windows Administration tasks (such as managing services, disks, registry, etc.) and have basic Windows scripting or programming knowledge, this book is for you. |