Helpdesk Administrator
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The Counselor’s Helpdesk $8 No Synopsis Available |
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Helpdesk for Writers $41.3 No Synopsis Available |
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The Counselor’s Helpdesk, 1st Edition $84.49 THE COUNSELOR’S HELPDESK is a concise, reliable resource guide designed to provide students, practitioners, educators, and clinical supervisors with a handy resource for frequently needed information. |
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Administrator $19.49 No Synopsis Available |
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A Career in Computers: without losing your mind… (Computer Careers) $3.99 A Career in Computers is a straightforward and sometimes comical look into finding a job in the field of the computer sciences. It answers questions that many IT professionals and newcomers need to know when looking for a job and what they should expect. Most computer books deal with configuring software and do little in answering important career questions in the IT field. Even trained computer p… |
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Managing Windows NT Logon $10.16 Administrators spend much of their time and energy on workstation problems, those user and logon problems that keep the helpdesk phone jingling. From forgotten passwords to user-caused destruction of workstation environments, the problems are ongoing and unremitting. Some administrators have a real instinct for these kinds of problems; they “smell” the source and know right away what the solution … |
Network Management Key: How to Obtain the Best Network Management Key for A Helpdesk
Each one of the IT professionals you are in charge of is capable of working with nearly all company related situations that may arise. Even so, some days find help desk tickets coming in by the droves. Every employee needs help, and naturally, they need it now. You feel like panicking, but instead you simply open up your helpdesk software and let your network management key do its magic.
Good News
*** IT professionals can gain great benefits from help desk tickets software solutions ***
Quality helpdesk software can help to streamline IT duties within a day to day process which is an enormous advantage. Inventory and track help desk tickets in an organized fashion until one of your IT professionals is able to get to the project with this software solution. Store tickets in the event folder so you can reference them later once you are done. Generating help desk tickets is easy to do any time you need them to be created.
In addition, the right kind of helpdesk software program allows you to monitor everything happening on the network. This means you'll know when a user has forgotten his password and locked himself out of his account, or if someone has installed unauthorized software. This type of solution allows your team the comfort of dealing with the issue they are working directly with while knowing that they network itself remains stable.
With quality help desk tickets software, you can group tickets and assign them to the appropriate sysadmins on your team. The right helpdesk software solution allows you to categorize the help tickets in order of highest priority and assign due dates.
Sysaddmins can access and update tickets while away from their desks which is yet another advantage of helpdesk software solutions.
You can do all the following with remote access abilities:
- Assign
- Close
- Respond To
- Open
You can even archive closed help desk tickets to keep a running record of requests by employee or problem.
*** What tool would I use for increasing help desk tickets manageability? ***
I recommend checking out the free option available from Spiceworks.com for your help desk ticket solution! Manage, report, alert, assign and more with Spiceworks.com free helpdesk software download!
And should you hit any snags in the process, Spiceworks even provides free support by phone, email, or our online community of more than 1,200,000 other IT pros already using Spiceworks to completely manage and monitor their HelpDesk.
Get Spiceworks' network management key now for your own HelpDesk!
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Practical Windows Administration Scripting $45.38 In today's global technology market, it is vital for IT administrators to have scripting skills. However, among many administrators and engineers, there is a lot of anxiety about learning how to script due to a lack of understanding about scripting technologies and how to use them. Practical Windows Administration Scripting alleviates this fear by putting the technologies into perspective and creating practical systems administration and automation examples. The book concentrates on scripting for windows administration and engineering tasks using Microsoft Scripting technologies. Starting with an introduction and primer on the various Windows Scripting technologies (windows Script Host, Windows Script Component, HTML application (HTA), WMI, ADSI, and VBScript), the book explains exactly what an administrator needs to know about scripting and which technology is right for which situation. From there the book moves on to discuss scripts, what types of scripts can be used to make Windows administration easier, and how to use the information from the first part of the book to build scripts customized to your particular needs. The book is written for experienced Windows systems administrators, engineers, and helpdesk technicians interested in using Windows Script technologies to automate and manage a Windows environment. If you are a Windows systems administrator or engineer who is well versed with Windows Administration tasks (such as managing services, disks, registry, etc.) and have basic Windows scripting or programming knowledge, this book is for you. |
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SMS 2 Administration $25.51 -- Written by authors who have deployed SMS 2.0 in the most complex, global installation of the product to date-- The only book available in the market that will cover SMS 2.0 for the experienced system administrator, a subject no other publisher has tackled-- SMS 2.0 Administration will be the first book to thoroughly document this complex and poorly understood productMicrosoft Systems Management Server (SMS) is network management software designed to help companies lower their Total Cost of Ownership (TCO) by helping them install and maintain operating systems and applications, discover system configurations, and perform remote helpdesk operations. SMS 2.0 is a complete revision. Microsoft is positioning SMS 2.0 as the ideal platform on which to roll out forthcoming releases of Windows 2000. Many of the features that administrators are begging for are in this release, which results in a highly complex product with significant enterprise application. This product appeals to organizations of all sizes because of the potential cost savings and its integration with Windows 2000. This title is the first to thoroughly document this complex and poorly understood product.Administrators who perform day-to-day support for software management, the project manager, and consultant who must plan and deploy SMS will be extremely interested in this book. SMS 2.0 Administration includes a detailed explanation of how to design, deploy, and manage Microsoft SMS 2.0 in an enterprise environment. It follows the evolution of a software management system from the initial design, through the implementation life cycle, to day-to-day management and usage of the system. Also, this book includes acase study of a large fictitious company and will explain how SMS 2.0 has been designed, deployed, and managed in this large enterprise environment. This book will contain experiential-based advice -- for example, what specifically to look for when examining a log file, how to make cer |